FAQ

We supply a complete variety of charcoal products:

Coconut Shell Charcoal Products

• Shisha/Hookah briquettes (22/24/25/26 mm cubes)
• Hexagonal & finger shisha sticks
• BBQ briquettes (cube, pillow, hex, custom shapes)
• Raw coconut shell charcoal
• Crushed charcoal & fines (for industrial briquette factories)
• Activated carbon base charcoal

Hardwood Charcoal Products

• Lump hardwood charcoal (mangrove, tamarind, halaban, mahogany, etc.)
• Restaurant-grade hardwood charcoal
• BBQ lump charcoal
• Hardwood briquettes (sawdust briquettes)
• Industrial-grade hardwood charcoal

We support OEM/private label, custom shapes, custom specs, and custom packaging.

Coconut Shell Charcoal

• Burns longer
• Low ash (1.8–2.5%)
• Odorless and smokeless
• Ideal for shisha/hookah, premium BBQ, and industry
• Eco-friendly (no trees cut)

Hardwood Charcoal

• High heat
• Natural wood aroma
• More flame
• Ideal for BBQ, restaurants, street grilling, and smoking
• Comes in lump form or briquettes

Both options serve different use cases and markets. Noosa Charcoal exports both.

Yes. We operate with trusted production partners and in-house facilities across multiple regions:

• Central Java
• East Java
• Sulawesi
• Sumatra

All factories follow strict quality control under the Noosa Charcoal standard.

Our customers include:

Coconut Shell Charcoal Users

• Shisha/Hookah distributors
• Premium BBQ brands
• Supermarkets & retail brands
• Factories (steam boilers, metallurgy, carbon production)
• Water filtration companies
• Agriculture (biochar & soil enrichment)

Hardwood Charcoal Users

• BBQ restaurants
• Grilling companies
• Street food vendors
• Supermarkets
• Steakhouses & smokehouses
• Outdoor cooking brands

Yes — one of our strongest services.

We can create your own brand, including:

• Custom box design (1kg, 2kg, 5kg, 10kg)
• Full-color printing
• Matte or glossy finishing
• Logo placement
• Packaging mockups
• Barcode/QR code
• Waterproof export boxes

Minimum order for OEM starts at 10,000+ boxes, depending on specification.

Yes. We export to:

• Middle East (UAE, Saudi Arabia, Kuwait, Qatar, Oman)
• Europe (Germany, UK, France, Netherlands, Italy)
• USA & Canada
• Australia & New Zealand
• Turkey, Japan, South Korea
• African markets

We can deliver to any port worldwide.

Coconut Shell Briquettes

• Samples: 2–7 days
• Full production: 15–30 days

Hardwood Lump Charcoal

• Samples: 1–3 days
• Production: 7–20 days

OEM Packaging

• Add extra 7–10 days for printing

Lead time depends on order size and season.

We accept:

• T/T Bank Transfer
• LC at sight (for large orders)
• Wise / Payoneer / Remitly for small sample transfers
• Deposit + balance on BL copy

Payment flexibility offered for long-term clients.

We follow a strict multi-step QC process:

For Coconut Charcoal

• Shell selection
• Controlled carbonization
• Milling & filtering
• Briquette molding
• Oven drying
• Mechanical strength test
• Ash, moisture, and drop test

For Hardwood Charcoal

• Wood selection
• Kiln carbonization
• Sorting by size
• Dust removal
• Packing QC

QC reports, videos, and photos are shared to buyers before shipping.

We supply only legal and certified hardwood, including:

• Halaban
• Tamarind
• Mahogany
• Mangrove
• Mixed tropical hardwood
• Rambutan
• Acacia

We do not supply protected or illegal wood species.

Yes — samples are free, buyers only cover shipping cost.
We can provide:

• Coconut shell briquettes (shisha/BBQ)
• Hardwood lump charcoal samples
• Industrial charcoal samples

Express shipping is available (DHL, FedEx, UPS).

Coconut Shell Charcoal

✔ 100% made from discarded coconut shells
✔ Does not contribute to deforestation
✔ Low smoke & low emissions
✔ Carbon-efficient fuel source

Hardwood Charcoal

✔ Sourced from legal and certified suppliers
✔ No protected species used
✔ Sustainable plantation wood available (upon request)

We also offer biochar for soil & carbon sequestration industries.

Yes. We handle all export documentation:

• Invoice
• Packing List
• Certificate of Origin
• MSDS
• Bill of Lading
• Fumigation Certificate
• Phytosanitary Certificate (if needed)
• SGS / Intertek Third-Party Testing (optional)

We work with experienced freight forwarders for smooth delivery.

Common ports:

• Port of Surabaya (Tanjung Perak)
• Port of Semarang (Tanjung Emas)
• Port of Jakarta (Tanjung Priok)
• Belawan Port (Sumatra, for hardwood)

We select the best port depending on the product and nearest factory.

Yes. Buyers are always welcome.  We will assist with:

• Airport pickup
• Hotel recommendation
• Factory tour
• Product testing
• Logistics meeting

Please schedule your visit at least 3–5 days ahead.

Yes — especially for distributors, wholesalers, and supermarket brands.
Benefits include:

• Priority production
• Locked pricing
• Quarterly container scheduling
• Custom specifications
• Dedicated account manager

Very simple:

1. Send your requirements (product, size, spec, destination).
2. Receive full quotation + product samples.
3. Approve packaging & specs.
4. Deposit is made.
5. Production begins.
6. QC photos/videos shared.
7. Shipping & documentation.

Your quote can usually be prepared within hours.

• Verified and consistent quality
• Factory-direct pricing
• Strong export experience
• Fast communication
• Professional packaging
• Multiple product choices (coconut + hardwood)
• High production capacity
• Long-term business mindset

We focus on trustworthy and smooth export transactions.