Last Updated: November 25 2025
Welcome to Noosa Charcoal (“we,” “us,” “our”). We are a charcoal manufacturer, supplier, and exporter specializing in Coconut Shell Charcoal and Hardwood Charcoal products for shisha, BBQ, industrial, and wholesale applications. Your privacy matters to us, and we are committed to protecting your personal data with transparency and responsibility.
This Privacy Policy explains in detail how we collect, use, store, and safeguard your data when you interact with us online or offline.
By using our website or services, you acknowledge and agree to the practices described below.
1. Who We Are
Noosa Charcoal is a leading charcoal supplier based in Indonesia. We manufacture, source, and export several types of charcoal worldwide, including:
- Coconut Shell Charcoal: Used for shisha, hookah, BBQ, industrial heating, activated carbon applications, and more.
We manufacture briquettes in various shapes and specifications according to client requirements. - Hardwood Charcoal: Used for BBQ, restaurants, households, industrial fuel, and large-volume export.
We supply multiple grades depending on burn time, ash color, and carbon density. - Private Label Production: We help businesses create their own charcoal brand, complete with packaging, printing, quality control, and export-ready shipping.
This requires close communication and data sharing to prepare quotations and product specifications. - Wholesale & Export Distribution: We export worldwide and work with importers, distributors, restaurants, hookah lounges, and retail suppliers.
Our operations require collecting certain business information to process logistics, production planning, and documentation.
2. Information We Collect
We collect data to provide quotations, improve website performance, deliver orders safely, and maintain operational accuracy.
We only collect what is necessary.
2.1 Personal Data You Provide
- Name & Contact Details: Including your full name, email, phone number, and WhatsApp number.
This allows us to respond to your inquiries, send quotations, and communicate throughout the ordering process. - Company Information: Such as business name, country, type of business, and intended use of our products.
We use this to prepare accurate export terms, assess product suitability, and verify legitimate business activity. - Order Requirements: This includes cube size, product specifications, packaging details, port destination, and order volumes.
We need this information to calculate pricing, production capacity, and shipping arrangements. - Messages & Attachments: Any messages, documents, purchase orders, artwork files, or product references you send.
We store these for order processing, record keeping, and quality control.
2.2 Automatically Collected Data
- IP Address & Location Estimate: Used for fraud prevention, language adjustments, and analytics insights into global traffic regions.
- Browser, Device Type & Operating System: Helps us optimize website performance across different platforms.
- Web Behavior Data: Includes pages viewed, time spent on page, clicking patterns, and navigation flow.
We use this to improve user experience and content layout. - Cookies & Tracking Technologies: These may include analytics cookies, session cookies, and advertising pixels. They allow us to identify returning visitors, track conversions, and understand user preferences.
3. How We Use Your Information
We process your data only for business-related, operational, or legal purposes.
3.1 Business & Service Operations
- Responding to Inquiries: We use your contact details to answer product questions, provide pricing, or explain specifications.
- Preparing Quotations: Your product preferences and destination port are used to calculate shipping, production schedules, and FOB/CIF pricing.
- Production Coordination: Our factory uses order details to produce the exact charcoal grade, size, packaging, and branding you require.
- Export Documentation: We use your company information to prepare invoices, packing lists, certificates of origin, HS codes, and customs paperwork.
3.2 Communication
- Order Updates: We may send you notifications about production progress, shipment status, or documentation updates.
- Customer Support: We store your previous messages to better assist you in future conversations.
- Marketing Emails: Only with your consent, we send product updates, promotions, or catalog releases.
3.3 Website & Experience Improvement
- Troubleshooting Performance Issues: Analytics data helps us identify slow-loading pages, broken links, or poor UI elements.
- Optimizing Products & Content: We analyze which pages or products visitors view most to improve relevance.
- A/B Testing: We may test different layouts or buttons to improve navigation efficiency.
3.4 Legal & Compliance
- Regulatory Requirements: Certain data must be kept for tax, customs, or anti-fraud purposes.
- Security Monitoring: We monitor unusual activity to protect our website and systems from attacks or unauthorized access.
4. Legal Basis for Processing (If Applicable)
Depending on your country or region, we process your data under one or more legal bases:
- Contractual Necessity: To reply to your inquiry, prepare a quote, process orders, or deliver services.
- Legitimate Interest: To improve our website usability, detect fraud, or analyze customer behavior.
- Consent: For optional marketing subscriptions or cookie-based tracking.
- Legal Compliance: To satisfy customs, tax, export, or trade regulations.
5. How We Share Your Information
We share your data only when necessary and never sell your information.
5.1 Service Providers
- Logistics & Freight Forwarders: They require your name, destination port, and company details to process shipments.
- Payment Partners: Banks or payment processors may need order details for verification.
- Email Automation Services: Used for sending transactional emails or newsletters.
- IT & Hosting Providers: They ensure website uptime, database security, and server performance.
5.2 Business Partners
OEM & Private Label Factories: If your order is produced in cooperation with one of our partner factories, we share product specifications for accurate production.
5.3 Legal or Government Authorities
Customs, Tax Offices, or Law Enforcement: We share data only when required by law, regulations, or investigations.
6. International Data Transfers
Because we export globally, your data may be moved between:
- Indonesia (manufacturing country)
- Countries where our logistics partners operate
- Your country of import
We ensure data is handled under appropriate safeguards.
7. Data Security
We take data security seriously and use the following measures:
- SSL Encryption: Protects all communication between your browser and our website.
- Restricted Access: Only authorized staff can access sensitive customer data.
- Secure Cloud Storage: We store documents in protected environments with multi-layered security.
- Activity Monitoring: Unusual activity triggers alerts for immediate review.
- Regular Backups: Data is backed up to prevent loss due to system errors or failures.
- Despite our measures, no digital system is completely foolproof. You use our services at your own risk.
8. Data Retention
We keep your data based on business and legal needs:
- Order & Shipment Records: Kept for legal auditing, warranty claims, and export compliance.
- Customer Messages & Requests: Stored to improve future service interactions and quotation accuracy.
- Marketing Data: Retained until you unsubscribe or request deletion.
If you wish to delete your data, contact us anytime.
9. Your Rights
Depending on your country’s laws, you may:
- Request Access: Ask for a copy of the data we hold about you.
- Request Correction: Fix inaccurate or outdated information.
- Request Deletion: Ask us to delete your data, unless legally required to keep it.
- Withdraw Consent: Stop receiving marketing messages at any time.
- Object to Processing: If you believe your data is being used unfairly or unnecessarily.
Contact us to exercise any of these rights.
10. Third-Party Links
Our website may link to external sites, blogs, or resources.
We are not responsible for their privacy policies, content, or data practices.
11. Marketing Communications
We send marketing messages only with your permission.
What we may send:
- New product catalog updates
- Pricing changes or promotions
- Export availability updates
- New charcoal products or packaging options
You can unsubscribe at any time by clicking the opt-out link or contacting us directly.
12. Children’s Privacy
Our website and services are not intended for individuals under 16.
We do not knowingly collect information from minors.
If a minor’s data is detected, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this policy over time.
When we do, the updated version will appear on this page with a new “Last Updated” date.
We encourage you to review it periodically.
14. How to Contact Us
For privacy-related questions, data requests, or concerns, contact us at:
Noosa Charcoal
Email: iswanti@noosacharcoal.com
WhatsApp: +62 813 8632 6656
Address: Ruko Citralake Sawangan Blok A03 No.02 Jl. Boulevard Raya Citralake Sawangan – Depok
Website: https://noosacharcoal.com
We will respond within a reasonable time and assist with any inquiries.
